Return and Refund Policy
Novagloe Refund Policy
At Novagloe, we are committed to providing you with products that help you achieve clear, smooth, and radiant skin. We believe in the effectiveness of our products and encourage you to use them for a minimum of 14 days before considering a return. If you’re not satisfied with your purchase after 14 days and within our 60-Day Money Back Guarantee, please contact us at support@novagloe.com.
Cancellation Policy
To make changes or cancel your order, please contact us within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase.
- If your cancellation request is made within 24 hours, your refund will be processed within 7 business days.
60-Day Money Back Guarantee
We are confident that our products deliver results. To get the full benefits of Novagloe, we recommend using the product for at least 14 days. If you’re still not happy and would like to return your purchase, you may do so after 14 days but within 60 days of receiving your order.
Please note:
- Shipping fees (if applicable) are non-refundable.
- To initiate a return, contact us by filling out the form on our Contact Us page or email us directly at support@novagloe.com.
- To expedite your return, include your Order Number or the Name and Email Address used when placing the order.
Damaged Items
We take great care in packaging your order to avoid any damage during shipping. An item is considered damaged if it has a defect or if the product itself is physically broken. Please note:
- Damage to packaging only (e.g., dented boxes) with an intact product is not considered damage.
- If your item arrives damaged, report it to us within 72 hours of delivery by emailing support@novagloe.com. Include a clear photo of the damage.
- Eligible items will be replaced at no cost to you.
We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.
Shipping and Delivery
We strive to deliver your order promptly but cannot be held responsible for delays caused by external factors such as couriers, customs, or other issues during shipping.
- If you experience shipping problems, please contact the courier directly for assistance.
- Novagloe is not responsible for lost, stolen, or delayed packages.
Incorrect Shipping Address
It is the customer’s responsibility to provide the correct shipping address during checkout.
- If you realize the address is incorrect, notify us within 24 hours of placing the order.
- If we are not notified within this timeframe, you will not be eligible for a resend or refund.
Policy Updates
Novagloe reserves the right to modify this Refund Policy at any time. Customers are responsible for reviewing the latest version before purchasing and using our products. By making a purchase, you agree to the terms outlined in this policy.
For further questions or concerns, please reach out to us at support@novagloe.com.